Questions and Answers
If you can’t find the answer to your question feel free to contact us.
Click on a link below to be taken to the most appropriate query
Please read all instructions carefully before using your new eye accessory do not cut corners!!
Soak your coloured contact lenses in solution for at least 2 hours before wearing them.
PLEASE DO NOT OVERWEAR.
On the first day, wear for no more than 4 hours, you may then increase this by 2 hours each day but never wear them overnight.
DO NOT share this product
DO NOT let this product dry out.
DO NOT wear or use our products if damaged.
DO dispose of this product 30 or 90 days after opening, whatever the packet says.
CONTACT LENS - FREQUENTLY ASKED QUESTIONS
Q : How do I put them in?
A : The product comes with detailed instructions on how to insert coloured contact lenses.
Q : Is it hard to put in?
A : We provide simple to follow instructions on the product to make your life easier when inserting your coloured and crazy contact lenses.
Q : How long do they last?
A : When unopened the product has a three year life span, however as soon as the vial is opened the product has a thirty day life span during these thirty days you can wear them as oftern as you want.
Can I find measurement details on this site?
Generally the below follows suit for:
Children’s costumes:
SMALL – Age 4-6
MEDIUM AGE 7-10
LARGE 11-14
These are approximate as obviously children can vary in size from age. If you are in doubt, please give us a call and our friendly staff will be pleased to help.
Adult costumes:
ONE SIZE MEASUREMENTS
These are approximate and do vary. We try to give as much information as we can in the product description but if you are in any doubt please give us a call.
(Mens) Generally this fits up to jacket size 44
(Ladies) Generally fits between 8-12
I am not sure what is included with the fancy dress costume, the photograph of the image doesn’t relate to the product description?
Firstly if the product description is unclear please do let us know about it so that we can improve our service to you. Generally if the photograph doesn’t include an item we will note that this is sold separately. If in any doubt please do get in touch, we will then update our description for you.
Will you be updating your products with more descriptive information?
Yes we certainly will, we have lots more in the pipeline including updates to our Facebook Fan page, Promotion updates, Blog on party themes and possibly a Flickr competition so visit back. Also we hope to add more content from our customers (ie: Testimonials)
I can’t find the fancy dress costume I was looking for on your site however I have seen it on another site? Is it worth giving you a call?
Definitely we often deal with the same suppliers, it may not be one of our best sellers, so could be in the shop rather than the site. We will definitely try our best to obtain it for you though, if it is not too bizarre!
How do I order from the website?
Browse the website and when you find something you like add the item to your basket using the buttons on screen. You can always view your basket, remove items or change quantities at the checkout before your order is processed.
I have just submitted my order online, can I add something to it.
Sorry no this is not possible online. When you submit your order online you are processing your own payment transaction though the bank secure server and your account is pre-authorised. We do not have access to your account details so cannot increase the amount that has been paid. However, we can process orders by telephone so please do give us a call and we can add to your order manually.
Do you accept international orders?
Yes we do. Delivery takes longer depending upon the Country. Payment is processed in Sterling.
How do I know if you have the item in stock?
We endeavor to keep all items in stock which appear on our website. Some products are invisible when they are out of stock others products may be displayed with “out of stock” recorded. Obviously there will be times when items slip through the net in which case we will let you know as soon as we can that the item is out of stock.
How do I pay for my order?
We accept all major credit and debit cards. WE ALSO ACCEPT PAYPAL?
If I pay online with a card is my payment secure?
Yes we guarantee that every online purchase you make from us is secure.
Does my card get charged when I place an order?
No, your card does not get charged until we process the order. You payment is pre-authorised by the bank through their secure server. However, this does not guarantee that the payment will always be successful. If, for some reason, the payment fails, we will contact you either by telephone or by email and ask you either to re-submit the order online or telephone us with your order details and we will process the order manually by telephone.
I am buying a fancy dress costume for a present for my friend, can I pay with my card and get it delivered to my friends address?
Yes it is possible to do that, there are separate sections for billing and delivery address, add your friends address to delivery details.
How will my order be shipped?
Orders are shipped either by Royal Mail or by Interlink. If you have selected Next day delivery this will usually be sent by Interlink, however this will depend upon your postcode as some addresses in Scotland, Ireland and the Isle of Man will be sent by Royal Mail Special Delivery.
Please note that for international deliveries we cannot guarantee delivery times as they are subject to customs clearance in the destination country.
Can I pick up my order from you directly?
Yes you can. Our shop is open Monday to Saturday 9am to 5.30pm. See us on Google Maps here we are just beside the seaside beside the sea.
When will my order be dispatched?
We aim to supply an efficient and prompt service and endeavor to dispatch orders either the same day or next working day following receipt of payment.
Can I track my order?
Yes. With both Interlink and Royal Mail Special Delivery you will be sent a tracking number in your confirmation email.
I think my order may be late, what should I do?
There are some rare occasions when delivery fails to meet expectations. However, standard post delivery times are not guaranteed. Please allow up to two weeks for delivery or four weeks for airmail. If it has still not arrived after this time please let us know and we will try our best to find out where the package has gone astray.
I received my package but some or all of my goods are damaged. What should I do?
Please let us know as soon as you receive your goods (and definitely within 3 days) if they are damaged, faulty or incomplete. We will let you know what you need to do next.
I have ordered online and requested next day delivery, but now realise you are in Weymouth can I come in and collect it instead and get a refund?
You can come and collect it from us. If you require a refund for something you have ordered online, you must return the costume to us and we will process the refund for you. PLEASE NOTE WE CANNOT PROCESS ONLINE REFUNDS FROM OUR SHOP.
I have just realised that there is an error on the delivery details sheet, what can I do?
Best thing to do is to send us an email outlining the error as quickly as possible, and then give us a call and reference the email with the corrections.
Do you have a returns policy?
Yes we do, please visit our terms and conditions for more detailed information on the return policy which mentions that: if you are not totally satisfied with your purchase you can return it to us in SEVEN Days from the date of invoice in the condition that it was dispatched to you.
What do I do if I need to cancel my order?
As we aim to process all orders within 24 hours of receipt, please call us as soon as possible to cancel your order.
Can I get in touch with you?
Of course you can. Our telephone number is 01305 774870 and our friendly staff will be pleased to help. You can also email us on sales@christopher-robin.co.uk, engage with us at our Facebook Fan page, or follow us at Twitter.
What should I do if I am not happy with the service I received?
Firstly let us know straight away. We work very hard to keep our customers happy, so if our service has not met your expectations, we are very sorry! We always like to know if problems occurred so that we can work out what happened, provide a prompt solution, and if possible stop them reoccurring.
I am buying for a business, can I see how much VAT is included in the price?
We are VAT registered and VAT is included in the price.
Are all your items exactly as they appear on your website?
We try to make the photographs and descriptions as true as possible. However, it is not always possible to truly reflect the actual colour or texture of some products due to the nature of different internet browsers and monitor settings. Because of the type of products we offer there can be minor variations in colour and texture. However, we do aim to give as full a description as possible and if you have any questions our friendly staff will be pleased to help.
How environmentally friendly are you?
We do as much as possible to minimize waste and recycle everything that we can. We reuse boxes from our suppliers for shipping.
What do you do with my personal data?
It is necessary for us to ask you for some personal information in order for us to process your purchases. However, we are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Date Protection Act 1998) and any information that you supply to us will be treated in confidence. If you have opted into our newsletter, we may however use your details for direct marketing purposes by ourselves only.
Can I hire a fancy dress outfit?
We no longer hire fancy dress outfits.
Do you have an affiliate program?
No not at the moment but it is something that we are looking to set up in the future, if you are interested in partnering with us, please get in touch with our agency: www.rocktime.co.uk and ask to speak to Sarah.